Privacy Policy

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Effective Date: April 22, 2026
Last Updated: April 22, 2026

Fiorenza’s Food For Friends (“F4,” “F4 Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.f4service.org, sign up as a volunteer, contact us, or receive SMS text messages from us.

By using our website or signing up as a volunteer, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Who We Are

Fiorenza’s Food For Friends is a registered 501(c)(3) nonprofit organization dedicated to eradicating hunger by connecting sources of excess food to recipient agencies in need.

Mailing Address: P.O. Box 89, Downingtown, PA 19335
Contact Email: team@f4service.org
Website: https://www.f4service.org

2. Information We Collect

We collect the following types of information:

a. Information You Provide Directly

  • Name, email address, and phone number when you sign up as a volunteer, donor, or partner.
  • Physical address or service area when relevant to volunteer coordination.
  • Information you submit through contact forms, volunteer signup forms, donation forms, or newsletter subscriptions.
  • Communications you send to us by email, phone, or text message.

b. Information Collected Automatically

  • Website usage data such as IP address, browser type, pages visited, and time spent on the site, collected via standard web analytics and cookies.
  • Cookie data as described in our Cookie Policy section below.

3. How We Use Your Information

We use the information we collect to:

  • Coordinate food rescue operations, volunteer scheduling, and delivery logistics.
  • Send SMS text notifications to volunteers who have opted in, regarding food donation pickups, scheduling reminders, volunteer opportunities, and operational updates.
  • Respond to inquiries and communicate with volunteers, donors, and partners.
  • Send newsletters and organizational updates (only to those who have subscribed).
  • Maintain records required for nonprofit compliance and tax reporting.
  • Improve our website, programs, and services.

4. SMS Text Messaging Program

If you opt in to receive SMS text messages from F4 Service, the following applies:

  • Opt-In: You must affirmatively opt in by checking the SMS consent checkbox on our volunteer signup form and providing your mobile phone number. Consent is not a condition of volunteering.
  • Message Types: You will receive messages related to food donation pickups, volunteer scheduling, operational alerts, and related communications. Message frequency varies based on volunteer activity.
  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
  • Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message and will not receive further SMS communications.
  • Help: Reply HELP to any message for assistance, or contact us at team@f4service.org.
  • No Sale or Sharing: We do not sell, rent, lease, or share your mobile phone number or SMS opt-in data with any third party for marketing or promotional purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
  • Carriers: Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

We do NOT sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who help us operate our website, communications, and programs (such as email delivery, SMS messaging, and website hosting). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Requirements: When required by law, court order, or valid legal process, or to protect the rights, property, or safety of F4, our volunteers, or the public.
  • Recipient Agencies: Volunteer names and contact information may be shared with partner recipient agencies (such as food cupboards and shelters) solely for the purpose of coordinating food deliveries.

We do not share mobile phone numbers or SMS opt-in data with any third party for marketing or promotional purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and remember preferences. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Volunteer records are retained for the duration of active volunteer engagement and a reasonable period thereafter for historical and reporting purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete it.

10. Your Rights and Choices

You have the right to:

  • Request access to, correction of, or deletion of your personal information.
  • Opt out of email communications by clicking the unsubscribe link in any email.
  • Opt out of SMS messages by replying STOP to any text message.
  • Contact us with any questions or concerns about your personal information.

To exercise any of these rights, email team@f4service.org.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Fiorenza’s Food For Friends
P.O. Box 89, Downingtown, PA 19335
Email: team@f4service.org
Website: https://www.f4service.org